At Millennial Mist, we strive to deliver your favorite fragrances safely and on time across India. Please read our Shipping, Returns & Refund Policy carefully before placing an order.
Shipping Policy
Order Processing
- All orders are processed within 1–2 business daysafter successful payment confirmation.
- Orders placed on Sundays or public holidayswill be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation emailand/or WhatsApp message containing your tracking details.
Order Tracking
After your order is shipped, you will receive a tracking number via email or WhatsApp.
You can use this tracking number to monitor the delivery status through our courier partner.
If you do not receive your tracking details within 48 hours of placing your order, please contact us at:
Email: info@millennialmist.com
Shipping Coverage
Millennial Mist currently delivers across India.
At this time, we do not offer international shipping.
Estimated Delivery Time
Estimated delivery timelines after dispatch are:
Location | Delivery Time |
Metro Cities | 2–4 Business Days |
Tier 2 & Tier 3 Cities | 3–6 Business Days |
Remote Locations | 5–8 Business Days |
Delivery timelines are estimates and may vary due to:
- Weather conditions
- Courier delays
- Public holidays
- Natural disasters
- Incorrect delivery information
- Remote serviceable locations
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping may be offered during promotional campaigns or on eligible orders.
Shipping Restrictions
Please note:
- We currently deliver only within India.
- We do not ship to unsupported PIN codes or restricted locations.
- Customers are responsible for providing a complete and accurate shipping address.
- Orders with incomplete or incorrect delivery information may be delayed or cancelled.
Returns Policy
Customer satisfaction is our priority.
Returns are accepted only under the following circumstances:
- You received the wrong product.
- The product was damaged during transit.
- The product has a verified manufacturing defect.
Return Eligibility
To qualify for a return:
- A return request must be submitted within 7 daysof receiving the order.
- The product must be unused, unopened, and in its original packaging.
- All original labels, accessories, invoices, and promotional items (if any) must be included.
- Proof of purchase is required.
Non-Returnable Products
Due to hygiene and safety reasons, we do not accept returns for:
- Opened perfumes
- Used fragrance products
- Perfume oils or attars
- Tester products
- Gift cards
- Sale or clearance items
- Customized or personalized products
unless the product received is damaged, defective, or incorrect.
Return Approval
All returned products will undergo a quality inspection.
Millennial Mist reserves the right to reject returns if:
- The product has been opened or used.
- The product is damaged due to customer misuse.
- Original packaging is missing.
- The return request does not meet our policy conditions.
Refund Policy
Once your returned product has been received and approved after inspection:
- Refunds will be initiated within 5–7 business days.
- The refund will be credited to the original payment methodused during purchase.
- Depending on your bank or payment provider, the amount may reflect within 7–10 business days.
Shipping Charges for Returns
If the Return Is Due to Our Error
We will bear the return shipping cost if:
- Wrong product delivered
- Damaged product received
- Manufacturing defect
If the Return Is Customer-Initiated
If the return is approved for reasons other than our error, the customer may be responsible for the return shipping charges.
Original shipping charges are non-refundable unless the return is due to our mistake.
Order Cancellation
Orders can be cancelled only before they are packed or dispatched.
Once the order has been shipped, cancellation requests cannot be accepted.
If you wish to cancel your order, please contact us immediately after placing it.
Exchange Policy
Currently, Millennial Mist does not offer direct product exchanges.
If you receive a damaged, defective, or incorrect product, please contact our customer support team. We will review your request and provide an appropriate resolution.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.
Please include:
- Your Order Number
- Clear photos of the product
- Photos of the outer packaging
- A brief description of the issue
This helps us resolve your request quickly.
Failed Deliveries
If an order is returned due to:
- Incorrect delivery address
- Customer unavailable
- Refused delivery
- Failure to accept delivery
additional shipping charges may apply for re-dispatch
Contact Us
If you have any questions regarding shipping, returns, cancellations, or refunds, please contact us:
Millennial Mist
Website: https://millennialmist.com/
Email: info@millennialmist.com
Our customer support team is happy to assist you with any queries regarding your order.
